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Business Tools & Techniques is a fresh source of knowledge for anyone involved in business today. Wether you are a professional looking for efficiency tools for your job or a student studying business this work will prove a valuable reference for years to come. Author Derrick Fludd has worked as an consultant with Ansaldobreda Inc., American Express, JP Morgan, Farmers Insurance, Stanley Morgan and as an Creative Director for Canon USA in New York. He was the recipient of an Award of Excellence from Cap Gemini Ernst & Young in 2001. He has been teaching business techniques in Shanghai as a freelance instructor and business English in Shenyang. He has brought extensive knowledge and experience to this work in hopes of providing sound foundation and skills for business students and professionals.